Cancelling, payments and refunds
Short answers to what subscribers ask most. Type to narrow them down.
9 answers
How do I cancel?
Sign in and open Your subscriptions. Press Cancel next to the plugin. The subscription stops at the end of the month you already paid for, and you keep access until then. Changed your mind? Press Resume before that date.
Who am I paying?
The author. Checkout runs on Stripe and the payment goes straight to the author's own Stripe account. The author is the seller and issues your licence. Peakstone takes a small fee from the author, never an extra charge from you.
How do I get a refund?
Each plugin page shows the author's refund policy. Write to [email protected] with the plugin name and the email you paid with. We pass the request to the author, who has 72 hours to answer. If they do not, we refund your most recent payment.
A payment failed. What now?
Stripe retries failed payments for a while and emails you. If every retry fails, the subscription ends and the author may switch off the licence. Subscribe again from the plugin page whenever you are ready.
I bought from the author's own website
Some authors let those subscriptions show up on Peakstone too, matched by your verified email. If yours does not appear, the author manages it on their own site.
Where do I find my licence key?
The author issues your licence through their own system. Peakstone subscriptions that use Peakstone keys show the key on Your subscriptions; paste it into the plugin's config. Use the same email you use on the author's site so the licence is linked to you.
Can I still download the plugin after I cancel?
Downloads are available while your subscription is active, which includes the rest of the month you already paid for.
Do I have a 14-day right of withdrawal?
In the EU, plugins are digital content. Before checkout you are asked to confirm that access should start immediately and that you lose the 14-day right of withdrawal once the download or activation begins. Your other statutory rights stay, for example if a plugin does not work as described. The details are in section 17 of the Terms.
How do I close my account or delete my data?
You can close your account at any time, which cancels active subscriptions at the end of the current billing period. To ask for a copy of your data or its deletion, write to [email protected]. The privacy page lists what we store and for how long.
Still stuck?
Write to us with the plugin name and the email you paid with, and a person will answer.
Selling a plugin instead? How selling works.